Common Questions

Ordering & Pricing

Which types of slides do you convert?

How long will my order take?

Do you offer discounts for bulk volumes?

Can you send me a sample scan?

Processing & Technical

Do you retain the ordering of the slides?

What resolution will my images be?

Are the images compatible with everything I need?

My slides have numbers or comments written on them, can this be retained somehow?

On the order form, what does "Save images in named folders" entail?

Can you save my images as TIFF files?

Does your process remove dust from the slides?

Packaging & Transportation

Where should I send my slides?

How should I pack and label my slides?

Which postal service should I use to send my slides?