Common Questions

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General questions

Which types of slides do you convert?

How long will my order take?

Do you return the slides after scanning?

Do you offer discounts for bulk volumes?

Do you offer sample scans?

How/when do I pay?

Order form options

Should I select for images to be returned on DVD, USB stick or internet gallery?

What is the option to "save images in named folders"?

Processing & Technical

Do you retain the ordering of the slides?

What resolution will my images be?

Are the images compatible with everything I need?

Does your process remove dust from the slides?

My slides have numbers or comments written on them, can this be retained somehow?

Can you save my images as TIFF files?

Packaging & Transportation

Where should I send my slides?

Can I hand deliver my slides?

How should I pack my slides?

Which postal service should I use to send my slides?